How to Contact Deriv Support

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Deriv is an online trading platform that offers many tradable assets 24/7. As a trader you may encounter some challenges and you wish to know how to contact Deriv support, in this article, I will share a step by step guide on how to contact Deriv Support.

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How to Contact Deriv Support

There are 3 ways you can contact Deriv Broker, but the most convenient way especially if you need to talk to an agent is live chat, the other option is to get information from the Deriv community and the last option is via their social media handles.

1. Live Chat

Here are the steps you should follow if you want to contact Deriv via online chat.

Step 1: Log in to your Deriv account

Step 2: Click on the question mark at the bottom right corner

How to Contact Deriv Support

Once you click on the question mark, it will take you to the next step.

Step 3: Choose live Chat

How to Contact Deriv Support

After clicking live chat, a pop up window will come up:

Step 4: Enter your name and email address

Deriv Live Chat

The live chat provides you with an opportunity to chat with a client support and the response time is within 3 minutes.

2. Deriv Community

There are a lot of information and resources on the Deriv community that can help to answer any questions you may have about Deriv broker and it’s product

Deriv Community


You can visit the community by clicking here.

The Deriv community has many section Including:

  • Announcement– Where general announcement from Deriv team are shared
  • Product and features – Information about new products and features are discussed
  • Account – Information related to trading account from account creation and other account related information.
  • Payment/transaction – Information on deposit/withdrawal options
  • Trading platforms– information on trading platform from Dtrader, DMT5, DBot, Deriv X, SmartTrader and Binary Bot
  • General Discussion – Where general discussion takes place

 3. Social Media handles

You can also talk to Deriv support via their Social media handles, this include:


Deriv offers complex derivatives, such as options and contracts for difference (“CFDs”). These products may not be suitable for all clients, and trading them puts you at risk. Please make sure that you understand the following risks before trading Deriv products: a) you may lose some or all of the money you invest in the trade, b) if your trade involves currency conversion, exchange rates will affect your profit and loss. You should never trade with borrowed money or with money that you cannot afford to lose.

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